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Legal
Your privacy and the confidentiality of your security information are paramount. This policy explains how Ironshield Security Group collects, uses, and protects your data.
Effective Date: 30 July 2026
When you submit an enquiry or register for a client account, Ironshield Security Group (ISG) collects your full name, phone number, email address, service of interest, and any message or requirements you provide. Authenticated client portal users may also submit property addresses, access notes, gate codes, alarm company details, and incident descriptions necessary to deliver security services.
Your information is used solely to respond to enquiries, schedule patrols and bookings, manage your security account, dispatch rapid response units, and fulfil the contracted security services you have requested. ISG does not use your personal data for advertising or sell your information to third parties.
ISG shares your data only with assigned patrol officers and authorised administrative staff who require it to deliver your security services. We do not share, sell, or rent your personal information to any external third party, marketing agency, or data broker. Data may only be disclosed where required by law or to protect life and property.
Client account and property data is retained for the duration of your service agreement and for a reasonable period thereafter to support audit, compliance, and legal record-keeping obligations. Enquiry data from non-clients is retained for up to 24 months to respond to follow-up correspondence, after which it is permanently deleted.
All personal data is stored on encrypted, access-controlled servers. Access is restricted to authorised ISG personnel under role-based permissions. Patrol reports, incident details, and property access information are protected by row-level security so that only the account holder and assigned staff can view them.
You have the right to request access to, correction of, or deletion of your personal data held by ISG at any time. To exercise these rights, contact us using the details below. You may also withdraw consent for ISG to contact you regarding your enquiry without affecting the security services you have already contracted.
ISG services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe a minor has submitted data to us, please contact us and we will promptly delete it.
ISG may update this privacy policy from time to time to reflect changes in our services or legal obligations. The revised policy will be posted on this page with an updated effective date. Continued use of ISG services after changes constitutes acceptance of the revised policy.
PRIVACY ENQUIRIES
To exercise your data rights or ask about this policy, email info@ironshieldsecuritygroup.co.uk or call +44 7949 905433.
Ironshield Security Group · South Wales, United Kingdom